We are looking for an Customer Support officer !

The Customer Support officer is a first point of contact. The primary role of a Customer Support officer is to respond to a variety of customer incidents, requests and inquiries via the telephone and or email. The range of inquiries and requests Customer Support officer may respond to include:

  • Receive and register all calls and or emails.
  • Find solutions for the received incidents.
  • Communicate solutions to the customer.
  • Register all solutions in a traceable manner.

TASKS AND RESPONSIBILITIES

  • Receive, register and manage all incoming service/support calls from customers and International Field Engineers
  • Report on FAQ customers & International Field Engineers
  • Analyse and categorise calls in appropriate categories
  • Follow decision tree procedures and suggest improvement and solutions
  • Monitor and analyse customer behaviour based on call information
  • Perform software updates
  • Available to work in consignment
  • Perform all activities within the Services department

COMPETENCIES

  • Flexibility and Changeability
  • Customer focus (internal/external/quality)
  • Commitment
  • Motivate
  • Cooperation
  • Communication skills
  • Incident Analysis
  • Result orientated
  • Set priorities
  • Initiative/pro-active

INDICATION OF REQUIRED WORKING, THINKING AND EXPERIENCE LEVEL

  • Secondary vocational (MBO/MBO+)and additional training
  • Minimum of 4 years of experience in a similar international position
  • Excellent knowledge of Dutch and English (written and spoken).
  • Good knowledge of at least 1 foreign language (German or French) (written and spoken)

Interested? Please call  (0320-269 320) with our HR department or send an e-mail to hr@myjvm.eu