We believe that every patient has the right to receive the correct medication – if it is one pill a day or 10 pills a day. Patients should not have to worry if their pharmacy, hospital or caregiver is giving them the correct dosage at the correct time. Our products ensure that this worry is taken away and our solutions offer unparalleled accuracy and security.
Today, JVM Europe is the European leader in pharmacy automation solutions, with more than 1000 systems installed throughout Europe and more than 10,000 worldwide.
HD Medi was legally formed in November 2008 as a joint venture between the Dutch company, Dijkstra Vereenigde B.V. and the South Korean company, JVM Ltd. Before that, the company, as a part of Dijkstra, had been operating in Western Europe since 1999. Both companies were active in the area of packaging machines; Dijkstra first for food and then for pharmacies; JVM in automated medicine dispensing systems for pharmacies. In July 2014, HD Medi became a fully owned subsidiary of JVM Ltd. In 2016 Hanmi Pharmaceuticals became the largest shareholder of JVM Ltd in Korea. In september 2017 the name HD Medi was changed to JVM Europe to reflect the new ownership structure.
It is our vision to:
Live in a world where any medication can be given safely and efficiently to all patients, with no fear of mistaken dosages.
Our mission, therefore, is to:
Provide automated pharmaceutical solutions of the highest quality enabling our customers to deliver the right medicine in the right dosage at the right time and to the right patient.
Customer Commitment – Partnership – Innovation – Passion – Leadership – Quality
We take our vision of enduring excellence for the brand and for our customers seriously. Our corporate culture ensures that this occurs in an engaging and collaborative environment. We are steadfast in our adherence to these values that guide our interactions with customers, and colleagues. We believe our values are what make us unique and are essential to building a culture of excellence. To read more about our values, please click the button below.
- Customer Commitment
We develop relationships that make a positive difference in our customers’ lives. We make all our resources available to our customers and commit ourselves wholeheartedly to their success. We seek to identify our customers’ real needs.
A partnership perspective guides JVM Europe’s relationships with both our colleagues and our customers. We take a long-term view in our relationships. We strive to build bonds founded on respect, caring, honesty, mutual support, and investment. We work together in a manner that is team oriented, constructive, and challenging. We know that teamwork and cooperation are essential to our success, both as a company and as individuals. We aim to be a partner for every part of our value chain: from the patient to the pharmacist to the nurse, and, of course, to the healthcare industry in general, where high quality and effective service to the patient must increase even as costs need to decrease.
Innovation is our lifeblood. It is the way we push the boundaries of what’s possible and solve problems to create products that change our world for the better.
Innovation involves the pursuit of new ideas and methods. It is a relentless pursuit of coming up with solutions to problems. At JVM Europe, innovation is not a task left to a department or individual. Rather, it is a core value and the fuel that keeps us going. Besides, innovating is just plain fun. Our parent company, JVM, is a leader in our industry when it comes to innovative products and solutions; in fact, JVM holds over 470 patents. JVM and JVM Europe are committed to transforming our customers’ imagination into reality and together, we are a force to be reckoned with in pharmaceutical automation solutions.
The key to successfully providing customer service is the passion felt by all of us at JVM Europe. Without passion, we would not have the creativity to find solutions for our customer’s needs. At JVM Europe, we cherish this passion and we promote and recognise it in all of our employees. We are committed to going above and beyond what is expected of us. Decisive, nimble and results-driven, we endeavour to be thoughtful and thorough in everything we do.
At JVM Europe, we are committed in hearts and minds to our customers, our products, our solutions and to our company.
Leadership at JVM Europe means leading with clients and leading with people. Leadership for us is defined by courage, personal integrity, and having a vision which inspires and motivates others. It means having the courage to shape a better future, and we define Leadership as:
Seizing the initiative, and welcoming responsibility. Almost all of us, at every level, can play a leadership role. We want our leaders to speak out, make themselves visible, and promote their views. They must be creative, thoughtful and innovative, but they must also be accountable and take responsibility for their actions.
Seeing the bigger picture. We don’t just want people with courage, we want people with vision, in other words, people with a clear idea of what they would like to achieve.
Being trustworthy and honourable. Integrity, honesty, and accountability are at the core of our business. We adhere absolutely to the independence and objectivity requirements under which we do business.
At JVM, quality equals customer satisfaction. True quality is more than just technical perfection. It means our products and services are flawless and perfectly suited to the needs of our customers. We provide outstanding products and unsurpassed service that, together, deliver premium value to our customers. We learn from our mistakes and take those lessons forward in future developments.
GMP and GAMP
GMP (Good Manufacturing Practice) is a quality assurance system for the pharmaceutical, cosmetic and food industries. GAMP (Good Automated Manufacturing Practice) helps companies and suppliers in the pharmaceutical industry to develop validated automation systems.
We offer a variety of machines that have been developed with the GMP guidelines (Good Manufacturing Practice) in mind. This means that the machines can be used in a GMP-regulated environment and that the documentation provided (Master Plan, URS, FS, DQ, IQ and OQ) can be implemented in the customer’s quality management system. Moreover, the machines are fully tested (with test documentation) at ours and the customer’s premises. The machines are only released to the customer after successful installation.
Our total software management systems are fully validated according to the GAMP guidelines, ensuring safe operation and full track-and-trace in a single database. A signed validation statement is provided for all new releases.
ISO 9001 Certification
JVM Europe has achieved ISO 9001:28 certification. This means that our customers can be assured that our products and manufacturing processes are compatible with the highest standards.
“ISO 9001 Certified” means an organisation has met the requirements in ISO 9001. It defines an ISO 9000 Quality Management System (QMS), and ISO 9001:2008 is focused on meeting customer expectations and delivering customer satisfaction. JVM received our first ISO certification in 2011, and today, we are proud to say that we have always met the strict requirements of Lloyd’s, the ISO certification organisation and will continue to do so in the future. Being ISO certified isn’t just a ‘nice to have’ for us – it is built into our company culture to always bring the highest quality products to our customers.