We are looking for an Customer Support officer !

The Customer Support officer is a first point of contact. The primary role of a Customer Support officer is to respond to a variety of customer incidents, requests and inquiries via the telephone and or email. The range of inquiries and requests Customer Support officer may respond to include:

  • Receive and register all calls and or emails.
  • Find solutions for the received incidents.
  • Communicate solutions to the customer.
  • Register all solutions in a traceable manner.

TASKS AND RESPONSIBILITIES

  • Receive, register and manage all incoming service/support calls from customers and International Field Engineers
  • Report on FAQ customers & International Field Engineers
  • Analyse and categorise calls in appropriate categories
  • Follow decision tree procedures and suggest improvement and solutions
  • Monitor and analyse customer behaviour based on call information
  • Perform software updates
  • Available to work in consignment
  • Perform all activities within the Services department

COMPETENCIES

  • Flexibility and Changeability
  • Customer focus (internal/external/quality)
  • Commitment
  • Motivate
  • Cooperation
  • Communication skills
  • Incident Analysis
  • Result orientated
  • Set priorities
  • Initiative/pro-active

INDICATION OF REQUIRED WORKING, THINKING AND EXPERIENCE LEVEL

  • Secondary vocational (MBO/MBO+)and additional training
  • Minimum of 4 years of experience in a similar international position
  • Excellent knowledge of Dutch and English (written and spoken).
  • Good knowledge of at least 1 foreign language (German or French) (written and spoken)

Interested? Please call  (0320-269 320) with our HR department or send an e-mail to hr@myjvm.eu 

We are looking for an Sales support officer!

 

TASKS AND RESPONSIBILITIES

  • Periodic review of sales pipeline and sales forecasting
  • Single point of contact for all sales related questions from customers and colleagues
  • Support and advise Account managers in a broad sense
  • Make sure the CRM database is up to date
  • Support Marketing department in lead generation (exhibitions, sales promotions etc)
  • After sales activities:
  • Planning and managing installation together with customer and service department
  • Escalate to Team leader Sales support when planned installation is at ris
  • Order handling Canisters * Assign stock to specific installations
  • Act as product knowledgebase for Account managers
  • Back up for Sales support colleagues
  • Order handling (Canisters, consumables etc)
  • Webshop coordination (commercially)

COMPETENCIES

Generic Competencies

  • Flexibility and Changeability
  • Multitasking
  • Customer focus (internal/external/quality)
  • Commitment
  • Motivate
  • Cooperation

Specific Competencies

  • Communication skills
  • Sales driven
  • Organise own activities
  • Planning

INDICATION OF REQUIRED WORKING, THINKING AND EXPERIENCE LEVEL

  • Medior/higher Vocational education (MBO+/HBO)
  • Minimal of 2 foreign languages (German, English)
  • CRM knowledge
  • Commercial affinity

Interested? Please call  (0320-269 320) with our HR department or send an e-mail to hr@myjvm.eu 

News in pouch! Hanmi & JVM first worldwide newsletter!

News in pouch! Hanmi & JVM first worldwide newsletter!

Hereby we present our first newsletter on behalve of Hanmi & JVM.
From now on you can expect this newsletter every quarter.

If you would like to receive our newsletter automaticly please sign up at the bottom of the page.

You can read our first newsletter  below (press on link or picture):

JVM EU_HANMI_NEWSLETTER_2018Q3



 

Case study of our distributor Alteris in Poland

Our distributor in Poland Alteris did a case study together with Dolnoslaskie Centrum Zdrowia Psychicznego sp. z.o.o. (Wroclaw Psychiatric Hospital), Poland

The hospital offers three types of clinics

  1. Six 24-hour psychiatric clinics: – www.dczp.wroclaw.pl/stacjonarne
  2. Three psychiatric day care units: – www.dczp.wroclaw.pl/dzienne ; and
  3. Three care units for alcohol and narcotics and other addictions: – www.dczp.wroclaw.pl/wotu

The pharmacy department employs two full time pharmacists and is renowned for its expertise in psychiatric medicine. Two years ago, the hospital with over 443 medications, including 285 oral solids, installed a JVM DEN pouch packaging machine with 84 canisters plus a STS guide light and a deblister machine.

Since October 2015, it has been supplying medicines packed in unit doses, as part of an overall pharmacy service, to the six 24-hour psychiatric clinics providing care for people with mental disorders. These 24-hour clinics also provide diagnostic, therapeutic and rehabilitation services.

If you would like to read the complete case study click below.                                                                 

Case_study_Alteris

For more information about this case study contact Alteris www.alteris.pl

Visit us at the coming events!

 

  1. 3-5 October Gerpac, France – Pau
  2. 7-8 October Pharmacy Show Birmingham, United Kingdom – Birmingham
  3. 10-13 October Expopharm, Germany – München
  4. 19-21 October Pharmanology Farmabeurs, Belgium – Brussel
  5. 20-21 October Congres National des Pharmaciens, France – Strasbourg

The pouch, now even as a beanbag!

To promote the pouch as one of the best medication adherence tools we have shown it in a very special form at various exhibitions this year: a comfortable beanbag for lying, sitting and lounging!

Great way to introduce the pouch to patients in your pharmacy!

Contact us at info@myjvm.eu for information.

We are looking forward to meet you in München and Birmingham!

JVM Europe will participate the Expopharm and The Pharmacy Show! (more…)

Thrilling opening of Expopharm!

September 13 was a remarkable day. At the Expopharm we communicated for the first time that we have a new name: JVM! In 2014 JVM became a 100% owner of HD Medi and now is the time to also show that in our name and communication. But at the first day of Expopharm the most important thing was the showcasing of all new products to help pharmacies improve the medication adherence of their patients.

No less than six new products ranging from deblistering to automatic filling of blistercards to full checking and correction inside a 576 canister pouch packaging machine!

There is still time to visit our booth (hall 5, booth C27) until September 16!

Only new JVM products on the Expopharm

On this years’ Expopharm, held from September 13-16 in Düsseldorf, JVM Europe will present revolutionary innovations! A pouch packager that guarantees 100% correct pouches. The most compact checking machine in the world. A blister card packaging machine that actually fits your budget.  The DOC packaging machine: the best packaging technology with the smalles foortprint. And last but not least: an easy to clean auto canister to save time on loading STS trays, Come and visit us in Hall 5, booth C27.