Our Services

Technical Services

With more than 1000 installations throughout Europe, we understand our customer’s production environment like no other company. And we understand the potential far-reaching consequences of a problem in your production process. That’s why we focus on the quality and the accessibility of our technical services.
Support is available in the Benelux, DACH and France by local service engineers so you can always contact us to discuss any problems you may run into. These can usually be resolved over the telephone by providing you with the solution or by logging on to your system to provide remote service immediately. If on-site technical support is required, then we will schedule and dispatch our engineers to your premises quickly.

Technical Support The Netherlands & Belgium:
+31 320 269 326
Technical Support France:
+33 359 369 899
Technical Support DACH:
+49 211 387 89176
Technical Support All Other Countries:
+31 320 269 326
Email: cs@myjvm.eu

Every technical services engineer is certified to work on JVM products. This certification means that JVM Europe technical services engineers are the only engineers who are allowed to work on JVM machines. This ensures that any repairs are of the highest quality and in line with JVM quality standards.

 


Customer Support

If you have questions, or need assistance not of a technical nature, support is provided by our  Customer Support Department in French, German, Dutch and English. We can help you get more out of your software as well as resolving software or hardware problems. All calls are logged in our system and analysed so that we can continuously improve our service to you. This also provides us with insight into potential developments for our machines, making sure that our future products are in line with your future needs and requirements.  Customer Support  is available from 08.00-17.30 CET and for emergencies outside of office hours, weekends and legal holidays. If your problem cannot be resolved on the phone, technical support is available during office hours.

Customer Support The Netherlands & Belgium:
+31 320 269 326

Customer Support France:
+33 359 369 899

Customer Support DACH:
+49 211 387 89176

Customer Support All Other Countries:
+31 320 269 326

Email: cs@myjvm.eu


Process Optimisation

With more than 1000 installations, we have accrued an enormous amount of experience and expertise. Sharing this expertise with our customers is part of our service to you. This may be in the form of training or through customised assistance for your specific organisation by helping you set up procedures, analyse and optimise your operational processes or achieve more from the software. If you are considering changing over to a GMP environment, we can also help you achieve the required certifications. Should you have a specific requirement for which you need our advice, please contact us at info@myjvm.eu.


Training

We offer a range of training courses such as process training, user training, certification and software training from beginner to advanced level. These courses are configured specifically for you and can help you where the need is the greatest. Please contact us at info@myjvm.eu  to learn more about how we can help you with your training requirements.