We develop relationships that make a positive difference in our customers’ lives. We make all our resources available to our customers and commit ourselves wholeheartedly to their success. We seek to identify our customers’ real needs.
A partnership perspective guides JVM’s relationships with both our colleagues and our customers. We take a long-term view in our relationships. We strive to build bonds founded on respect, caring, honesty, mutual support, and investment. We work together in a manner that is team oriented, constructive, and challenging. We know that teamwork and cooperation are essential to our success, both as a company and as individuals.
We aim to be a partner for every part of our value chain: from the patient to the pharmacist to the nurse, and, of course, to the healthcare industry in general, where high quality and effective service to the patient must increase even as costs need to decrease.
Innovation is our lifeblood. It is the way we push the boundaries of what’s possible and solve problems to create products that change our world for the better.
Innovation involves the pursuit of new ideas and methods. It is a relentless pursuit of coming up with solutions to problems. At JVM, innovation is not a task left to a department or individual. Rather, it is a core value and the fuel that keeps us going. Besides, innovating is just plain fun.
Our parent company, JVM, is a leader in our industry when it comes to innovative products and solutions; in fact, they hold over 470 patents. JVM and JVM are committed to transforming our custoemrs’ imagination into reality and together, we are a force to be reckoned with in pharmaceutical automation solutions.
The key to successfully providing customer service is the passion felt by all of us at JVM. Without passion, we would not have the creativity to find solutions for our customer’s needs. At JVM, we cherish this passion and we promote and recognise it in all of our employees. We are committed to going above and beyond what is expected of us. Decisive, nimble and results-driven, we endeavour to be thoughtful and thorough in everything we do.
At JVM, we are committed in hearts and minds to our customers, our products, our solutions and to our company.
Leadership at JVM means leading with clients and leading with people. Leadership for us is defined by courage, personal integrity, and having a vision which inspires and motivates others. It means having the courage to shape a better future, and we define Leadership as:
Seizing the initiative, and welcoming responsibility. Almost all of us, at every level, can play a leadership role. We want our leaders to speak out, make themselves visible, and promote their views. They must be creative, thoughtful and innovative, but they must also be accountable and take responsibility for their actions.
Seeing the bigger picture. We don’t just want people with courage, we want people with vision, in other words, people with a clear idea of what they would like to achieve.
Being trustworthy and honourable. Integrity, honesty, and accountability are at the core of our business. We adhere absolutely to the independence and objectivity requirements under which we do business.
At JVM, quality equals customer satisfaction. True quality is more than just technical perfection. It means our products and services are flawless and perfectly suited to the needs of our customers. We provide outstanding products and unsurpassed service that, together, deliver premium value to our customers. We learn from our mistakes and take those lessons forward in future developments.